Order process

The web shop of Medische Vakhandel never closes!
You can place your order 24 hours a day, seven days a week. Fast, easy and affordable.
Placing an order at Medische Vakhandel isn't difficult, the only thing we want to know from you is what you'd like to order and the address where we can ship it to. If there are any difficulties placing an order these are the steps you can take:

1. Your order
Of course you start by picking one or more products you'd like to purchase. You can easily find what you're looking for by searching for the product by name in the search bar or keywords related to it or by filtering by category. When you're happy with your selection you can click on the blue shopping cart icon to add it to the list of items you wish to purchase.

2. Order book
A convenient function is the 'Order book', here you can store products you frequently purchase, making re-ordering that much easier. With every product you will find the link 'Put in my order book' at the bottom right. Make sure you are logged in so that this data is kept in your account.

3. Shopping cart
You will automatically receive confirmation of a product that has been added to your shopping cart. You can still adjust various things in your shopping cart; you can change the number of products, choose to continue shopping or remove the products you no longer wish to purchase. You can also enter a discount codes here when applicable.
When you are completely satisfied with your order, click on order to finish. Your shopping cart will remain on your PC, not online. So if you log in later on another PC, your shopping cart will not be visible on that PC.

To finish your order the following will be required:.

4. Place order

1. Your data
First time making a purchase from Medische Vakhandel.nl? If you click on checkout (or complete the order from your shopping cart) the fields with an * (asterisk) are mandatory. As an existing customer, you can follow the link to the log-in screen at the top of the page via 'My account', where you can log in with your existing data. If you want your order delivered to a different delivery address (for example at your work), you can enter a different delivery address as well. If all fields have been filled in, you can proceed to point 2 'Shipping method'.

2. Delivery
During this step you can select various delivery methods. This is filled in as standard with PostNL. Provided the product is in stock and has been ordered before 16:00, it will be delivered to you the next day. When you are ready, you can select the payment method.

3. Payment
During this step you can select the payment method of your order. For detailed information about the possible payment methods, see the 'Payment methods' page.
You will be redirected to your bank's secure payment environment. Follow the steps provided to complete your payment immediately. Paying by invoice is only available to registered companies and medical professionals.

4. General conditions
The general conditions are the conditions that apply to an order that you place via Medische Vakhandel.nl. You must agree to this before you can finalize the order.

5. Confirm
If you have entered everything correctly, checked the order again and you agreed to the general conditions then everything is ready to finish the order. You do this by clicking on the 'Buy' button. Depending on the payment method chosen in point 3, you will then be redirected to the payment environment or you will receive a message that the order has already been placed correctly.

5. Packing & Shipping
From this moment on you can sit back and let the Medische Vakhandel do what they do best. Your order will be forwarded directly to our distribution center where your order will be prepared with great care. We ensure that PostNL picks up the shipment as quickly as possible and will deliver it to you the next day if ordered before 16:00.

To ensure that you know what is happening with your order, you will receive several mails with status updates and package information. This information is provided by our order system Picqer.